Terms of Service

Last Updated: January 12, 2026

1. Introduction & Acceptance

Welcome to FlatMate ("we," "our," or "us"). These Terms of Service ("Terms") constitute a binding legal agreement between you and the FlatMate Partnership regarding your use of our mobile application and services (the "App").

Privacy Policy: By using the App, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect and use your data.

Age Restriction: You must be at least 18 years old to use FlatMate. By using the Service, you represent that you have the legal capacity to enter into binding contracts under Israeli law.

2. License to Use

Subject to your compliance with these Terms, FlatMate grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App for your personal, non-commercial use on a mobile device that you own or control.

Prohibited Uses: You may not: (i) reverse engineer, decompile, or attempt to extract the source code of the App; (ii) scrape, crawl, or use automated systems to access the App; (iii) use the App for any illegal purpose.

3. Relationship of the Parties

FlatMate is a technology platform, not a real estate broker ("Metavech"), agent, or property management company.

• We do not provide real estate brokering services pursuant to the Real Estate Agents Law, 5756-1996.
• We do not own, inspect, endorse, or manage any properties listed.
• We are not a party to any rental agreement entered into between users.

4. The AI Agent Disclaimer

FlatMate utilizes Artificial Intelligence (AI) technologies to assist users. By using the Service, you acknowledge that:

• AI Limitations: The AI agent is an automated system and may produce inaccurate, incomplete, or "hallucinated" information.
• Verification: You must independently verify all information (prices, addresses, amenities) with the host directly.
• No Reliance: You agree not to rely solely on the AI agent's advice for financial or housing decisions.

5. User Responsibilities & Conduct

You are solely responsible for your interactions and content on the App.

• Verification: You are responsible for verifying the identity and trustworthiness of any user you interact with and confirming the ownership of any property.
• Listing Standards: If you post a property, you represent that you have the legal right to rent it out. Listings must be accurate and not misleading.
• Anti-Discrimination (Israel): Discriminatory listings or messages based on race, religion, gender, nationality, sexual orientation, or other protected characteristics are strictly prohibited and will result in immediate account termination.
• Zero Tolerance: We have zero tolerance for abusive content. We provide in-app tools to report and block users. We reserve the right to suspend or ban users immediately for violating these rules.
• Third-Party Listings: Some listings displayed on the Platform may originate from external sources and are not posted directly by FlatMate. We do not verify, endorse, or guarantee the accuracy, completeness, or availability of such listings. You are responsible for independently verifying all listing details before making any decisions.

6. Fees & Payments

The Platform is currently free. We reserve the right to introduce fees in the future.

• Notice: We will provide at least 30 days' notice before charging for any service.
• Consumer Protection: Any future payments and cancellations will be handled in accordance with the Israeli Consumer Protection Law, 5741-1981.

7. Intellectual Property

FlatMate and its logo, design, code, and content are owned by the FlatMate Partnership and are protected by intellectual property laws. You may not copy, modify, or distribute any part of the App without our written permission.

User License: By posting content (photos/messages), you grant FlatMate a license to display and modify your content for the purpose of operating the App.

8. Indemnification

You agree to indemnify, defend, and hold harmless FlatMate and its partners from any claims, damages, liabilities, or legal fees arising from: (i) your use of the App; (ii) your violation of these Terms; or (iii) your interactions with other users or disputes regarding rental agreements.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

To the maximum extent permitted by Israeli law, FlatMate's liability for any claim arising out of these Terms or the App shall not exceed the amount you paid to us in the past 12 months (or 0 NIS if the service is free). We are not liable for disputes between users, fraud, or off-platform transactions.

11. Apple App Store Provisions

If you downloaded the App from the Apple App Store, the following applies:

• These Terms are between you and FlatMate, not Apple. Apple is not responsible for the App or its content.
• Apple has no obligation to furnish any maintenance or support services for the App.
• Apple is not responsible for addressing any claims by you or any third party relating to the App.
• You represent that you are not located in a country that is subject to a U.S. government embargo.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.

12. Miscellaneous

• Governing Law: These Terms are governed by the laws of the State of Israel. Jurisdiction lies exclusively with the competent courts of Tel Aviv-Yafo.
• Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control (e.g., internet outages, wars, natural disasters).
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Changes: We may update these Terms. Continued use after changes constitutes acceptance.

13. Contact Information

For questions regarding these Terms or legal notices:

Email: support@flatmate-il.com